Active Listening Skills Development

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    The structure of the services index and definitions of the terms contained herein were orginally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Refferal Federation of Los Angeles County, Inc., 3035 Tyler Ave, El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of there listing of human service terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

    Taxonomy Code: TP-6650.0500

    Programs that offer workshops or other forms of training or support that help participants become more sensitive, compassionate and objective listeners. Central concepts include listening to the emotional as well as the factual content of what someone is saying, providing a fresh perspective on a problem or issue by giving feedback, being non-judgmental, and developing empathy i.e., an active understanding of another person's situation and feelings coupled with a strong concern. Participants learn to ask appropriate questions, clarify responses and use listening techniques which help to establish initial rapport, especially in situations when intense emotions block normal channels of communication, help draw out individuals who are hesitant, set appropriate limits, provide helpful, well-structured responses and keep the conversation flowing to its conclusion. Techniques include emotion labeling, reflecting, paraphrasing, effective pauses, minimal encouragers, open-ended questions, "I" messages and consensual validation. Active listening skills are particularly important for people whose work involves communication with individuals who are troubled, but can also be used in a wide variety of other contexts.

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    Service NameDescriptionLocationProgramAgency
    Basic Educational Services - Montrose Adult Education CenterOffers basic adult educational courses to residents in Montrose County. Call or go online to see the full list of courses offered and schedules for each class. Volunteer tutors may be available for those needing one-on-one help. Information on free, online English lessons, questions about money and finances and career information can also be found on the agency's website Classes and educational services include but are not limited to: - Basic Reading, Writing and Math tutoring - HSE (high school equivalency)/GED test preparation - ESL (English as Second Language) classes ranging from beginner to advanced - Basic computer skills - Listening comprehension.Montrose County930 Colorado Avenue - Montrose Adult Education CenterMontrose Adult Education Center

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