Phone and Internet Service Discounts - CenturyLink


Data Provided By
United Way of Larimer County 2-1-1 - UWLC
General Information
Description of ServiceThe Lifeline Program offers phone or internet discounts to CenturyLink customers who meet eligibility requirements. A household may receive up to $9.25 off each phone/internet bill.
LocationOut of State
Geographical AreaNationwide, Statewide
Facility/ADA AccessYes
Intake ProcedureColorado applicants must apply through the National Verifier. Individuals can apply online at or call 1-800-234-9473 for the correct paper application. There are separate applications for former Qwest customers and those not formerly Qwest customers. Applications may be returned by mail or fax.
Intake RequirementsSend one of the following with a completed application:
- Public benefits award letter with client name, address, and program name (TANF, SNAP, etc.)
- Proof of income (six consecutive pay stubs, SSI verification, etc.)
Helpful TipsProgram takes one billing cycle to take effect.
Client Information
Languages SpokenEnglish, Spanish
EligibilityCentury Link customers with an active phone line or broadband internet service who:
- Do not have anyone in the household receiving a free government cell phone
- Do not have anyone in the household receiving Lifeline discounts
- Currently receiving government assistance (Medicaid, National School Lunch Program, LEAP, SNAP, SSI, TANF, Section 8 Housing, etc.), OR
- Meet income guidelines based on household size
Fees or Charges
Types of FeesTelephone Fees, Internet Service Fees
Fee AmountsCall for current fees.
Hours of Operation Monday - Friday, 8 a.m. - 5:30 p.m. (CST)
Contact Information
Contact's Phone 1-800-234-9473 (National Verifier)
Physical Site Address 1 455 N 10th St
Physical Site City, State, Zip Omaha, NE 68103
Mailing Address 1 PO Box 2670
Mailing City, State, Zip Omaha, NE 68103
Main Phone 1-800-223-3131 (CenturyLink)
TDD Phone 1-800-244-1111 (V/TTY)
Other Phone 1-800-767-9905 (CenturyLink)
Fax 1-866-810-7530
Service Location Email
Web Address
Additional Information
Affiliated Agency, Programs, and Services
Affiliated Agency: CenturyLink
Affiliated Program: CenturyLink
This Service: Phone and Internet Service Discounts - CenturyLink
Taxonomy Postings
Posted to Categories: Discounted Internet Service (BV-8900.1700-330)
Discounted Telephone Service (BV-8900.1700-850)